Effective Date: August 15, 2026

These Website Terms of Use (the “Terms”) govern access to and use of https://www.naaliiokamalu.com and webpages on that domain that link to these Terms (collectively, the “Website”). The Website is owned and operated by Haku Kauka LLC d/b/a Na Aliʻi o Ka Malu (“Na Aliʻi o Ka Malu,” the “Practice,” “we,” “us,” or “our”), a Hawaiʻi limited liability company.

You may view the Website’s general informational content without affirmatively accepting these Terms. Before using certain Website links or features, including a link that redirects you to SimplePractice, you may be presented with a clear notice stating that selecting a particular button constitutes agreement to these Terms. By selecting that button, you acknowledge that you had an opportunity to review these Terms and agree to be bound by them. If you do not agree, do not select the button or use a feature that requires acceptance.

1. Scope of These Terms

These Terms apply only to the public Website and general information made available through it. They do not replace or modify any informed-consent document, Notice of Privacy Practices, Good Faith Estimate, financial policy, telehealth consent, workshop or consultation agreement, or other document governing a specific service.

If you receive services from the Practice, the written documents applicable to those services govern the professional or contractual relationship. If a service-specific document conflicts with these Terms regarding that service, the service-specific document controls.

Third-party platforms linked to or used in connection with the Website—including SimplePractice, Spruce Health, telehealth platforms, payment processors, and social-media services—may provide their own terms and privacy notices.

2. Website Information Is Not Therapy or Professional Advice

The Website provides general information about the Practice, its values, potential services, educational topics, and ways to contact us. Website content is provided for general informational and educational purposes only.

Visiting the Website, reading its content, following the Practice on social media, submitting an inquiry or request for a consultation, or receiving an automated or administrative response does not, by itself:

• Create a psychologist-client, therapist-client, healer-participant, consultant-client, supervisory, fiduciary, or other professional relationship;
• Constitute psychotherapy, psychological assessment, diagnosis, treatment, crisis intervention, Hoʻoponopono, medical care, legal advice, or other individualized professional advice;
• Guarantee that the Practice will accept you as a client or participant;
• Guarantee that any particular service is appropriate, available, or likely to produce a specific result; or
• Create the confidentiality protections applicable to a clinical record or an established professional relationship.

A professional relationship generally begins only after the Practice has determined that the requested service is appropriate and lawful, the required parties have completed the applicable intake and consent process, and the Practice has affirmatively accepted the engagement. Nothing in these Terms determines or limits any professional duty that may arise under applicable law.

Regardless of whether a professional relationship has begun, the Practice will handle inquiries consistently with the Website Privacy Policy, applicable professional obligations, and applicable law.

Do not delay or disregard professional care because of information appearing on the Website. Decisions about your health, safety, legal rights, or treatment should be made with an appropriately qualified professional who understands your individual circumstances.

3. Not for Emergencies

The Website, public email, social-media accounts, appointment-request tools, and general messaging channels are not monitored continuously and must not be used for emergencies, crisis response, or time-sensitive safety concerns.

If you or another person may be in immediate danger, call 911 or go to the nearest emergency department. In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline. Current clients should follow the emergency and after-hours instructions in their informed-consent and practice-policy documents.

Sending an urgent message through the Website, ordinary email, social media, or another general communication channel does not guarantee that it will be received or answered within any particular time.

4. Minors

The public Website is intended for a general audience and is not directed to children under 13.

Services are available only to adults age 18 and older. Na Aliʻi o Ka Malu does not provide services to minors.

5. Availability and Eligibility for Services

Descriptions of psychotherapy, psychological services, telehealth, Hoʻoponopono, consultation, education, training, speaking, workshops, or other offerings are informational and may change.

The Practice may determine whether a requested service is appropriate based on factors such as professional competence, scope of practice, licensure, the physical location of the client or participant, availability, conflicts of interest, safety, service fit, and applicable law. Accessing the Website from a particular location does not mean the Practice is authorized or available to provide services there.

Professional services will be provided only by a person appropriately qualified and authorized to provide them. Nothing on the Website authorizes unlicensed practice or practice outside an individual provider’s lawful scope.

6. Scheduling, Forms, Fees, and Payments

The public Website does not host forms for submitting appointment requests, intake information, clinical information, documents, or payment information. When you select an “I’m Ready,” scheduling, client-portal, or similar link, you leave the public Website and are redirected to SimplePractice, a separate platform authorized by the Practice.

Information entered into SimplePractice is collected and processed through SimplePractice and the Practice’s SimplePractice account—not through a form hosted on the public Website. Its handling may also be governed by the Practice’s Website Privacy Policy, Notice of Privacy Practices, applicable consent and service documents, professional obligations, and applicable law.

Submitting a request through SimplePractice does not guarantee that the Practice will accept or provide a service. An appointment or consultation is not confirmed until the Practice or its authorized scheduling platform provides confirmation.

Fees, deposits, payment authorization, cancellation charges, refunds, record-copy charges, and other financial terms are governed by the policy or agreement applicable to the particular service or transaction. Website summaries are provided for convenience and do not override an applicable service-specific agreement.

Payments, when applicable, may be processed through SimplePractice and its payment-processing providers. Questions concerning a charge from the Practice should be directed to the Practice using the contact information below.

7. Privacy and Electronic Communications

The Website Privacy Policy explains how information associated with the public Website and general business communications is handled. Clinical or protected health information is governed by the Practice’s Notice of Privacy Practices, applicable consent and service documents, professional confidentiality requirements, and applicable law.

The Website’s hosting, security, content-delivery, and technical service providers may automatically process limited technical information, such as an IP address, browser or device information, and security or request logs, as described in the Website Privacy Policy.

Appointment, intake, clinical, payment, and document information is submitted through SimplePractice rather than through a form hosted on the public Website. Information sent by ordinary email is transmitted through email providers, not through the public Website or SimplePractice.

Do not send sensitive health information, detailed clinical information, Social Security numbers, payment-card information, or urgent communications through ordinary email or social media. When sensitive information is needed, the Practice may direct you to an authorized secure platform.

Electronic communications may be delayed, misdirected, intercepted, corrupted, or accessed by someone other than the intended recipient. By initiating ordinary electronic communication, you acknowledge those general limitations. This acknowledgment is not consent to receive protected health information by ordinary email, does not replace an electronic-communication consent applicable to a professional service, and does not waive any privacy or confidentiality right.

8. Ownership and Respect for Cultural Knowledge

Unless otherwise identified, the Website’s original text, selection and arrangement of content, graphics, photographs, audio, video, curricula, downloads, designs, logos, trademarks, service marks, and other original materials created by or licensed to the Practice (collectively, “Website Content”) are owned by or licensed to Haku Kauka LLC and are protected by applicable intellectual-property law.

The Practice does not claim private ownership over ʻike, cultural knowledge, practices, histories, language, or traditions that belong to kupuna, ʻohana, lineages, practitioners, communities, or the Native Hawaiian people collectively. Protection of the Practice’s original Website Content does not convert ancestral or collective knowledge into the Practice’s private property.

You may view the Website and print or save a reasonable portion of Website Content solely for your personal, noncommercial, informational use, provided that you do not remove attribution, copyright, trademark, or other notices.

Except as authorized in writing or permitted by law, you may not:

• Reproduce, republish, distribute, sell, license, translate, adapt, modify, publicly perform, publicly display, or create derivative commercial materials from Website Content;
• Use Website Content to create or train a competing commercial program, course, service, database, publication, or artificial-intelligence system;
• Scrape, harvest, systematically download, or compile Website Content;
• Use the Practice’s names, logos, trade dress, images, or branding in a manner that implies endorsement, affiliation, certification, or authorization; or
• Misrepresent the source, genealogy, authority, meaning, or cultural context of material presented on the Website.

Nothing in this section restricts ordinary browser functions, assistive technologies, authorized search-engine indexing, or uses that cannot lawfully be restricted. All rights not expressly granted are reserved. The limited permission in this section ends automatically if you materially violate these Terms.

9. Permitted and Prohibited Use

You may use the Website only for lawful personal, professional, and informational purposes.

You may not:

• Attempt to gain unauthorized access to the Website, its hosting environment, accounts, systems, or connected services;
• Interfere with Website operation, security, or another person’s use;
• Introduce malware, malicious code, automated attacks, or harmful material;
• Circumvent access controls, rate limits, or technical protections;
• Use automated tools to scrape, copy, or monitor the Website beyond activity authorized by us or permitted by law;
• Impersonate another person or misrepresent your affiliation or authority;
• Submit information you do not have the right to disclose;
• Infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
• Use the Website to harass, threaten, exploit, defraud, or harm another person; or
• Use the Website in violation of applicable law.

We may restrict or terminate access to the Website when reasonably necessary to protect the Website, the Practice, another person, or legal rights.

10. Communications and Materials

The public Website does not accept document uploads, clinical submissions, or user-generated content.

Messages sent by ordinary email will be used and handled as described in the Website Privacy Policy. Information and materials submitted through SimplePractice are governed by the applicable privacy notices, informed-consent documents, service-specific agreements, professional obligations, and applicable law—not by a general content license under these Terms.

11. Third-Party Services and Links

The Website may contain links to or integrations with services operated by other organizations. A link is provided for convenience and does not necessarily constitute an endorsement.

We do not control a third party’s independent content, accessibility, availability, security practices, privacy notices, terms, products, or services. Your direct use of a third-party service may be governed by that provider’s terms and privacy notice.

Nothing in this section limits any responsibility the Practice may have under applicable law for a service provider processing information on the Practice’s behalf or for the Practice’s selection, configuration, or use of that provider.

12. Accuracy, Availability, and Website Changes

We aim to provide accurate and useful information, but Website Content may contain errors, omissions, or outdated information. Services, availability, fees, personnel, resources, and Website features may change without prior notice. We seek to keep statements concerning professional licensure and credentials current and will correct known material errors.

We may modify, suspend, restrict, or discontinue any part of the public Website. We do not guarantee uninterrupted, error-free, or completely secure Website operation.

13. Disclaimer of Website Warranties

To the fullest extent permitted by law, the public Website and Website Content are provided on an “as is” and “as available” basis without warranties regarding uninterrupted availability, completeness, accuracy, fitness for a particular purpose, or noninfringement.

This Website disclaimer applies to use of the public Website and general Website Content. It does not eliminate or reduce any nonwaivable consumer right, professional standard of care, confidentiality obligation, or legal responsibility applicable to services actually accepted and provided by the Practice.

14. Limitation of Liability for Website Use

To the fullest extent permitted by law, Haku Kauka LLC and its members, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of, inability to use, or reliance on the public Website or an external link.

This limitation does not apply to professional services actually accepted and provided by the Practice, a breach of a nonwaivable legal or professional duty, gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

15. Governing Law and Venue

These Terms and disputes arising from use of the public Website are governed by the laws of the State of Hawaiʻi, without regard to conflict-of-law principles. Unless applicable law requires otherwise, any court proceeding concerning these Terms or the public Website must be brought in a state court located in the City and County of Honolulu, Hawaiʻi, or the United States District Court for the District of Hawaiʻi.

This section applies only to disputes concerning the public Website. A separate service agreement may contain additional or different provisions applicable to a particular service.

16. Changes to These Terms

We may update these Terms to reflect changes in the Website, our operations, or applicable requirements. Updated Terms will be posted with a revised effective date and will apply prospectively.

When affirmative acceptance is appropriate, the revised Terms will become binding after you are presented with notice of the revised Terms and take an action clearly identified as acceptance. We will provide additional notice or obtain consent when required by law or when a material change affects an existing agreement.

An update to these Terms does not retroactively alter a service-specific agreement, an accrued right, or an existing obligation except as permitted by law.

17. Severability; No Waiver; Entire Agreement

If a provision of these Terms is held unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

Our failure to enforce a provision is not a waiver. These Terms constitute the entire agreement concerning accepted use of the public Website, except for any additional terms expressly presented and accepted for a particular feature or transaction.

The Website Privacy Policy explains Website-related data practices. Neither these Terms nor the Website Privacy Policy replaces any informed-consent document, Notice of Privacy Practices, financial policy, or other agreement governing professional services or another transaction.

18. Contact

Questions about these Terms may be directed to:

Haku Kauka LLC d/b/a Na Aliʻi o Ka Malu
Honolulu, Hawaiʻi
Email: info@naokm.com Website: https://www.naaliiokamalu.com

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